Delivery Information
Service Guarantee
- We are committed to serving the customers the best way we can, and one of the ways we do this is by providing excellent customer service
- Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us – from the moment you start shopping for products on our website to after your order has been delivered, we put a lot of effort into making sure that our service is nothing short of excellence.
Delivery Time
- EXPRESS DELIVERY (12 p.m orders, often next working day dispatch) in the Peninsular (West) Malaysia is available on most of the products if ordered will receive estimated within 1-5 working days.
- If your order is likely to be delayed we will do our best to contact you, however, as we use external carriers to make our deliveries, we cannot offer a guaranteed service (although we do have a pretty good track record).
Delivery Fee
- We charge a flat rate for any number of bottles to a single address with maximum prices of RM 9.54 for orders below < RM 350 with Peninsular Malaysia.
Minimum Order Quantity
- There's no minimum order quantity.
Delivery Area
- The service is available for Peninsular Malaysia only.
- We delivery to Kuala Lumpur & Selangor ( Klang Valley ) including, Klang, Shah Alam, Petaling Jaya, Puchong, Kajang and so on.
- Penang including mainland, Bukit Mertajam, George Town, Balik Pulau, Bayan Lepas and so on.
- Sabah & Sarawak ( East ) Malaysia currently is not available.
Proper Packing
- RedWellWineHouse packages your order with the utmost care and attention to ensure that you receive your items at the highest quality possible.
- We uses a third party carrier for its delivery service. Therefore, the postal company's terms and conditions apply when you shop with us.
Missing Products / Faulty
- Getting your order right is extremely important to us. Please check your order upon delivery – we have procedures in place to ensure that every item shows up when and where you want it, but if we missed an item, please directly contact us within 24 hours to begin the inquiry process.
- If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
- If you receive faulty product, please directly contact us and send the image show the product faulty / incorrectly we will replace it for you or credit your account.